Frequently Asked Questions

We offer domestic, international, express, economy, freight, e-commerce, and corporate shipping services. Each service is designed to meet specific delivery time and budget requirements.

You can schedule a pickup by using our online booking form, calling our customer support at +1 (800) 555-0199, or emailing us at support@pgcexpress.com. We offer same-day and next-day pickup options.

Prohibited items include explosives, flammable materials, illegal substances, perishable goods without proper packaging, live animals, and hazardous chemicals. Contact us for a complete list of restricted items.

Enter your tracking number on our tracking page. You will see real-time updates including current location, status, and estimated delivery date.

Your tracking number is provided via email when your shipment is created. It is also available on your shipping receipt. If you have a corporate account, you can find it in your dashboard.

Tracking updates are provided at every major checkpoint in your shipment's journey, including pickup, sorting, customs clearance, and delivery. Updates are typically posted within minutes of each event.

Rates are calculated based on package weight, dimensions, origin, destination, and service type. Use our quote calculator for an instant estimate.

No. We believe in transparent pricing. The quote you receive includes all standard charges. Additional fees may apply only for special services like insurance, Saturday delivery, or customs duties, which will be clearly communicated upfront.

Yes, we offer volume-based discounts and special corporate pricing for businesses with regular shipping needs. Learn more about our corporate program or contact our sales team.

Yes, we provide full customs clearance services for all international shipments. Our team prepares all necessary documentation and coordinates with customs authorities to ensure smooth delivery.

We ship to over 200 countries and territories worldwide. Some destinations may have specific restrictions or require additional documentation. Contact us for details about shipping to a specific country.

Transit times vary by destination and service level. Express international typically takes 2-5 business days, standard international 5-10 business days, and economy international 10-20 business days. Customs processing may add additional time.

If your package is lost or damaged, please contact us within 7 days of the expected delivery date. We will initiate an investigation and process your claim. Packages with declared value and insurance are eligible for compensation up to the declared amount.

To file a claim, contact our customer support with your tracking number, description of the issue, and any supporting photos. Claims are typically reviewed and resolved within 5-10 business days.

Yes, shipments can be returned to the sender before final delivery. Contact us as soon as possible with your tracking number to arrange a return. Additional shipping charges may apply for return shipments.